Your information

Privacy policy.

This explains what we hold about you, why, and for how long. The company responsible is PARKROYAL CAR WASH LTD (trading as Park Royal Car Wash), company number 17346622, 11 Barretts Green Road, London NW10 7AE, info@parkroyalcarwash.com. Last updated 8 August 2026.

What we hold, and why

Members: your name, email, phone number, billing address, vehicle registration and vehicle description, plus your membership status and payment history. We need these to run your membership: it is how our team recognises your car at the wash and how your monthly payment works. The legal basis is the contract with you.

Card details: we never see or store your card number. Payments are handled by Stripe, who are regulated for exactly this; we hold only the card brand, last four digits and expiry so we can help you identify a payment.

Plate checks: each time our staff check a plate at the wash, the check is logged (plate typed, result, time). That log is how we resolve disputes and spot misuse. Legal basis: our legitimate interest in running the membership honestly. It is kept 12 months.

Marketing: only if you ticked the box, only from us, and you can stop it any time by replying STOP, clicking unsubscribe, or just telling us. We never sell your details to anyone else for their marketing.

Who processes it for us

Your data lives with a small set of service providers who process it on our instructions: Stripe (payments), Vercel (website hosting), Neon (database) and Resend (emails). Some of these process data in the United States under UK-approved safeguards. Our staff see the minimum needed at the wash: first name, plate, vehicle and membership status, and never your address, email or payment details.

How long we keep it

Plate-check logs: 12 months. After a membership ends: your record is anonymised after 24 months (sooner on request; see below). Payment records: 6 years, because tax law requires it; after anonymisation those records no longer name you.

Your rights

You can ask for a copy of what we hold, ask us to correct it, ask us to delete it (we will, immediately, keeping only what tax law makes us keep, in anonymised form), object to marketing, and complain to the Information Commissioner’s Office at ico.org.uk if you think we have it wrong. Email info@parkroyalcarwash.com and we respond within one month.

If the business is sold

If the business changes hands, membership records transfer to the new owner so your membership continues seamlessly; that is part of the contract with you. The new owner takes them on under this same policy, you will be told it has happened, and your right to cancel or to be deleted is exactly the same afterwards.