The small print, kept honest
Membership terms.
These terms cover the Silver Unlimited and Gold Unlimited memberships. Plain English on purpose. Nothing here takes away rights the law gives you, and if any part of these terms is found not to apply, the rest still stands. Last updated 8 August 2026.
Who we are
Park Royal Car Wash is a trading name of PARKROYAL CAR WASH LTD, company number 17346622, registered office 11 Barretts Green Road, London NW10 7AE, which is also where we wash your car. You can reach us on 07464 723710 or at info@parkroyalcarwash.com; both are monitored. Our prices include VAT where VAT applies. The contract is in English and governed by the law of England and Wales.
The membership
One flat monthly price buys unlimited washes at your chosen grade, Silver Unlimited at £100 a month or Gold Unlimited at £150 a month, for one vehicle, identified by its registration plate, during opening hours, with one wash per day as fair use. Any size of vehicle pays the same. A membership wash is identical to the pay-per-wash service at the same grade, as described on our prices page, with no shortened member version. If a wash is not up to standard, tell us before you leave and we will put it right; a re-wash never counts as your wash for the day.
Not included, and always priced separately: Platinum washes, ceramic and paint protection, machine polish, upholstery and leather treatments, air-con cleaning, wax upgrades and pet-hair removal. For a van, membership covers the cab and exterior, not the load area. A heavily soiled vehicle may carry an extra charge at our published rate, always quoted before we start, and you can decline. We refuse washes involving biohazards (for example vomit, blood or needles) and vehicles that are unsafe to wash.
Joining and billing
You join online. Your membership starts the moment your first payment succeeds (the welcome email is your proof) and covers you from that moment to the same date next month, renewing automatically each month in advance until you cancel. If your bank asks you to confirm the payment and it is not completed, no membership exists and no money is taken. Join on the 31st and short months simply bill on their last day; you are never charged twice or left with a gap. There is no minimum term, no joining fee and no free trial. Your bank statement will show PARKROYAL CARWASH. If you do not recognise a charge, please call us before your bank: it is almost always quicker.
Your 14-day cooling-off right
If you join online you can change your mind within 14 days of joining, for any reason. Tell us by phone, email, in person or using the form below; any clear statement counts. Because you asked us in the checkout to provide washes straight away, we refund what you paid minus the normal price of each wash you have already had, at our usual price for your size of vehicle:
- Silver: £25 a wash for a small or medium car, £35 for a large car or 4x4.
- Gold: £40 a wash for a small or medium car, £50 for a large car or 4x4.
These are the same prices as on our menu, so two washes on a large car on Silver is £70 off a £100 refund, leaving £30. If no washes have been made, you receive a full refund. The refund goes back to your card within 14 days of you telling us, and your membership ends immediately.
Your size is recorded by our team when they first see your vehicle at the wash, not by you when you sign up, and we email it to you after that first visit so you always know which price applies before it could ever matter. If you think we have it wrong, tell us and we will change it. Your monthly price is the same either way; size affects this refund calculation only, because it stands in for washes you actually had.
Fair use still applies while you are a member, so this is one wash per day on the registered vehicle.
Model cancellation form (you can use this, but you do not have to): “To PARKROYAL CAR WASH LTD, 11 Barretts Green Road, London NW10 7AE, info@parkroyalcarwash.com: I hereby give notice that I cancel my contract for the supply of the car wash membership, ordered on [date]. Name, address, signature (paper only), date.”
Cancelling later
After the first 14 days you can cancel any time: no notice period, no fee, no reason needed. Cancel through the manage-membership link, by email, by phone or in person. Cancellation takes effect at the end of the month you have already paid for: you stay covered to that date and there is no partial refund for the remainder. We email a confirmation stating your last covered day. If you do not get one, we have not received the cancellation, so please chase us. You can change your mind and undo it any time before your last covered day. If you rejoin later, you pay the price in force on the day you rejoin. If you cancel because of a death, serious illness or a move away, talk to us: we end the membership immediately and refund unused days.
If a payment fails
A failed renewal is not a cancellation, and there is no late fee. What it does mean is that the new month has not been paid for, so your membership goes on hold straight away and washes are charged at the normal price until the payment goes through. We do not provide washes for a month that has not been paid.
Your card is retried automatically over roughly two weeks, and you can fix it any time from the payment link we email you, with no password needed. The moment the payment succeeds your membership restarts at your existing price, for a full month from that date, so nothing is lost by the delay. You keep any part of a month you have already paid for; only the unpaid month is withheld. If you would rather stop, do nothing and the membership lapses on its own.
One vehicle, and changing it
The membership belongs to the vehicle registration you gave us, not to a household. Changed car, or moved a private plate? Tell us and we move the membership to the new registration from the start of your next month. The month you have already paid for stays on the car you bought it for, so a membership cannot follow a run of cars through the same month. Letting other vehicles use your membership is the one thing that gets memberships ended: we will talk to you first, then write, and only end it (at the end of the paid month) if it keeps happening. We end a membership immediately only for fraud, a reversed payment, or abuse of our staff.
Chargebacks
If a payment is reversed through your bank while you have been using the membership, the membership is paused straight away and we will ask you to settle the balance before it can restart. Please always talk to us first: genuine billing mistakes get refunded without a fight.
Your car, and our care
If we damage your vehicle through our carelessness, we will put it right. That promise is the starting point, not something these terms take away, and nothing here limits our liability for death or personal injury caused by negligence, or anything else the law does not allow us to exclude. In return we ask two things: point out pre-existing damage, loose trim, aftermarket fittings or fragile finishes before the wash starts, so we can work around them or decline that area; and check your vehicle before you leave, telling us about any problem straight away, ideally before driving off, and within 24 hours at the outside. A prompt report does not decide your claim, but it makes what happened far easier to establish, for both of us. Please take valuables with you; we are not responsible for items left in the vehicle unless we were careless with them.
Opening, queues and closures
We are open every day 8am to 6pm, first come first served: a membership does not jump the queue or guarantee a wash time (last washes are admitted 30 minutes before closing). Weather, breakdowns and holidays sometimes close the site. If we are closed for 3 or more days in a row, or more than 5 days in your billing month, we automatically add the same number of days to your membership free, or refund you the equivalent instead if you prefer. Just ask.
Cash memberships
Memberships bought in cash at the wash are a single calendar month: they start the day you pay, end on the date we give you with your receipt, and never renew or take money automatically. Renewing is up to you, in person. The 14-day cooling-off right above applies to online joins only. It is a right that comes with buying at a distance, so a membership bought face to face at the wash does not carry it, and a cash month is not refundable once it has started. Everything else in these terms applies to cash members exactly as it does to online members.
Changes to price or terms
If we change your membership price, or make any change to these terms that is not in your favour, we will tell you by email or text at least 30 days before it takes effect, and you can cancel before that date and be unaffected. Existing members are never moved to a new price without that notice.
Founding members
The first 100 memberships are founding memberships. If you are one of them, you keep the price you joined at for as long as your membership runs without a break, even when we raise prices for people joining later. That is a commitment, not an introductory rate: we will not use the 30 days’ notice above to move a founding member onto a higher price.
The count shown on our website is the real number of memberships taken, read from our own records rather than set by hand. If you cancel and later rejoin, you join at whatever price applies on the day you rejoin, because the founding place went with the membership you ended.
If the business changes hands
If the business is sold, your membership carries on unchanged with the new owner, on these same terms and at your same price, and your details transfer with it; see the privacy policy. Nothing about your membership gets worse because of a sale, and your cancellation rights are unaffected.
Problems
Complaints go to info@parkroyalcarwash.com or the manager on site, and we aim to reply within 5 working days. Nothing in these terms affects your statutory rights, including your right under the Consumer Rights Act 2015 to a service performed with reasonable care and skill. If we cannot sort a problem between us, you can use the courts of England and Wales (or Scotland or Northern Ireland if you live there).